Last Updated: 27-07-2026

At Carbon Fusion, customer satisfaction is important to us. We strive to deliver high-quality recycled plastic products that meet our quality standards. This Returns & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.

1. Eligibility for Returns

Customers may request a return or replacement if:

• The product received is damaged during transit.
• The product delivered is incorrect or does not match the confirmed order.
• The product has a manufacturing defect.

To be eligible for a return, the issue must be reported within 48 hours of receiving the order.

Products must be unused, in their original condition, and returned with all original packaging and documentation where applicable.

2. Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to improper handling, misuse, negligence, or normal wear and tear.
• Products that have been installed, altered, or modified after delivery.
• Custom-made, made-to-order, or personalised products unless they have a verified manufacturing defect.
• Products returned without prior approval from Carbon Fusion.

3. Return Request Process

To initiate a return, please contact our customer support team with:

• Order number or invoice number.
• Product details.
• A description of the issue.
• Clear photographs showing the damage or defect.

Our team will review your request and provide further instructions if the return is approved.

4. Inspection and Approval

All returned products are subject to inspection upon receipt.

If the inspection confirms that the product qualifies under this policy, Carbon Fusion may, at its discretion:

• Replace the product.
• Repair the product (where applicable).
• Issue a refund.

Carbon Fusion reserves the right to reject return requests that do not meet the conditions outlined in this policy.

5. Refunds

If a refund is approved:

• The refund will be processed using the original payment method, wherever possible.
• Refunds are generally processed within 7–10 business days after approval.
• Processing times may vary depending on the payment provider or banking institution.

Shipping, handling, installation, or other service charges are generally non-refundable unless the return is due to an error on the part of Carbon Fusion.

6. Replacement Policy

Where applicable, Carbon Fusion may provide a replacement product instead of a refund.

Replacement products will be dispatched after the returned item has been inspected and approved, or as otherwise agreed with the customer.

7. Cancellation of Orders

Orders may be cancelled before production or dispatch begins.

Once manufacturing, processing, or dispatch has commenced, cancellation requests may not be accepted, particularly for customised or made-to-order products.

Any applicable cancellation charges will be communicated before processing the cancellation.

8. Shipping Costs for Returns

If the return is due to:

• A manufacturing defect,
• A damaged shipment, or
• An incorrect product supplied by Carbon Fusion,

the return shipping costs will be borne by Carbon Fusion.

For returns that are not due to our error, the customer may be responsible for return shipping costs.

9. Limitation of Liability

Carbon Fusion’s liability is limited to the replacement, repair, or refund of the affected product, as determined under this policy.

We shall not be liable for any indirect, incidental, or consequential losses arising from the use or inability to use our products.

10. Changes to This Policy

Carbon Fusion reserves the right to modify or update this Returns & Refund Policy at any time without prior notice. The latest version will always be available on our website.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Carbon Fusion

Website: https://thecarbonfusion.com

Email: thecarbonfusion@gmail.com

Phone:+91 9953262208